1. Introduction

Crediamo (Pty) Ltd, registration number 2016/313117/07, is incorporated and domiciled in the Republic of South Africa and provides technology and digital services to clients in South Africa, Zimbabwe and other markets.

Crediamo respects the privacy of customers, prospective customers, website visitors and other individuals whose personal information we process.

We are committed to handling personal information responsibly and in accordance with applicable data-protection requirements, including the Protection of Personal Information Act, 2013 (POPIA) where applicable.

2. Information We May Collect

Depending on your interaction with Crediamo, we may collect information including:

• Name and surname
• Company or organisation name
• Email address
• Telephone number
• Billing and contact information
• Service enquiries
• Customer correspondence
• Order and transaction information
• Information supplied for delivery of our services
• Technical information relating to use of our website
• IP address and device/browser information
• Other information voluntarily provided to us

3. How We Use Personal Information

Personal information may be processed for purposes including:

• Responding to enquiries
• Providing requested products or services
• Preparing quotations and proposals
• Processing orders and payments
• Creating and administering customer accounts
• Providing customer and technical support
• Billing and accounting
• Communicating regarding services
• Maintaining and improving our services
• Fraud prevention
• Cybersecurity and system protection
• Meeting contractual obligations
• Complying with legal and regulatory requirements

4. Payment Information

Online payments made through our website may be processed by authorised third-party payment service providers.

Where payment information is entered directly into a payment service provider’s secure payment environment, Crediamo does not ordinarily receive or store the customer’s complete payment-card details.

Payment service providers may process certain personal and transaction information in accordance with their own privacy policies, security requirements and legal obligations.

5. Sharing of Personal Information

Crediamo may share personal information with trusted third parties where reasonably necessary to:

• Provide requested services
• Process payments
• Operate and host our website and systems
• Provide technical infrastructure
• Register domains
• Deliver communications
• Meet contractual obligations
• Comply with legal requirements
• Prevent fraud or protect our systems

Third-party service providers may only receive information reasonably necessary for the relevant purpose.

Crediamo does not sell customers’ personal information.

6. Cross-Border Processing

Because Crediamo operates in South Africa and Zimbabwe, serves customers across different jurisdictions and may use technology infrastructure and service providers located in other countries, personal information may in certain circumstances be processed or stored outside the country in which it was originally collected.

Where personal information is transferred across borders, Crediamo will take reasonable steps to ensure that such information is handled in accordance with applicable data-protection requirements and appropriate safeguards.

7. Information Security

Crediamo takes reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no internet-based service, network or electronic storage system can guarantee absolute security.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies for purposes including:

• Essential website functionality
• Security
• Remembering preferences
• Website analytics
• Improving user experience

Where required by applicable law, visitors may be provided with options concerning non-essential cookies.

9. Information Retention

Crediamo retains personal information for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable contractual, legal, accounting and regulatory requirements.

Information that is no longer reasonably required will be deleted, destroyed or de-identified where appropriate and subject to applicable requirements.

10. Your Rights

Subject to applicable law, individuals may have rights concerning their personal information, including requesting:

• Access to personal information held about them;
• Correction or updating of inaccurate information;
• Deletion or destruction where legally applicable;
• Information regarding how their personal information is processed; and
• Objection to certain forms of processing where permitted by law.

Requests may be submitted to info@crediamo.tech.

Crediamo may require appropriate verification of identity before fulfilling certain requests.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Crediamo is not responsible for the privacy practices, security or content of external websites. Visitors are encouraged to review the privacy policies of third-party services before providing personal information to them.

12. Changes to This Privacy Policy

Crediamo may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable requirements.

The latest version will be published on our website with its last updated date.

13. Contact Information

For privacy-related enquiries:

Crediamo (Pty) Ltd
Registration No.: 2016/313117/07
Country of Domicile: Republic of South Africa
Operations: South Africa, Zimbabwe and other markets

193 Albertyn Street
Kyalami Hills, Midrand
South Africa

Email: info@crediamo.tech
Telephone: +27 71 796 0896
Website: crediamo.tech